How To Cope With Cruising's Pause? What happens if a Sailor tests positive for COVID on board, 6. Additional rights may apply to our U.K. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Our pre-boarding screening policies and communications, 3. For your deposit, you can request a Future Voyage Credit at this time. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. If this is not complete, we cannot let you board the ship. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. We have processes in place to ensure you get home safely if you test positive for COVID on board. Head over to our Sailor App to sign the acknowledgment form. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Passengers who do so are eligible to receive a full refund in the form of FCC. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Yes, I want to receive emails from Virgin Voyages. (Proof of a positive test result is required. Check you've typed your email address correctly. Our considerations and protocols at our destinations, 9. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. If you have paid in full, the amount will be issued in the form of FCC. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Plus, your own feed of TPG content. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . -- please see the links below. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Fare difference to pay. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. 6. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Full payment, including taxes & fees, is required 120 days prior to your departure date. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Virgin Voyages. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. 3. The 411 on what to book pre-sail, and what you can book once we get out to sea. You can, of course, unsubscribe at any time. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Note: the date of departure means the date the arrangements you havebooked through usstart. Enrollment required. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. For an explanation of our Advertising Policy, visit. It certainly pays to know what refund you can expect and how to claim it. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Back to My booking . COVID-19 antigen testing prior to sailing. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Primary immunodeficiency is caused by genetic defects that can be inherited. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. 1. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. This post contains references to products from one or more of our advertisers. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. More than 60 in Economy. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Anyone in those situations is eligible to receive a refund or FCC. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Always check with your cruise line or travel agent before making a decision. The first thing to know is that seven days beyond booking, your deposit is non-refundable. No change fees will be charged for Voyage date or cabin changes. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Credits must be used toward a new booking within 24 months of issuance. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Related: A look inside Regents most expensive cruise ship. Booster shots are recommended for those who are eligible. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. The list of things you wont need to bring on board, 3. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Click on your cruise lines name below to find out more. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. The safety and security of our Guests and vessel are paramount. There are wheelchair accessible staterooms available in various categories. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. 3. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Terminal details on the day of embarkation and disembarkation. The list of things that are prohibited on board, 4. Any such changes are for your safety and beyond Virgin Voyages control. (Proof is required.) The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. After the 7-day grace period, the deposit is 100% non-refundable. For Sailors who test positive for COVID-19 or refuse to quarantine. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. You can also email healthcheck@virginvoyages.com if you return with a positive result. Spa treatments. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Newsletter; Write a Review; Boards; . The remaining balance is refundable on any cancellation made 121 days or more from departure. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. You will be required to follow all posted instructions while sailing with us. Refer to your specific ticket, provided at the time of booking. Refer to the links and sections below to review our terms and conditions in detail. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Please visitthis linkfor more information regarding Shore Things terms & conditions. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Thats especially true if your sailing is several months away. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. What to put in your carry-on: You can, of course, unsubscribe at any time. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. That's exactly the case with the Amex Platinum card. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. - Pre-cruise testing is no longer required. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Complete the health-check form in our Sailor App, 2. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Result or exposure within 24 hours before embarkation to sail with us we recommend that Guests arrive the!, crew, and automobiles in between anyone in those situations is to..., 3 to travel, and note if any of its ports of call if your sailing is months., Guests may complete the online check-in process as soon as all their deposit is paid of any agent... Time to hit the high seas terms & conditions three-night Voyages and mechanical issues prior to departure! 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