Just kept regurgitating the same lines over and over. If you are sending a Sephora.com item back via the mail, you must have your receipt to receive a return shipping label. Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases. Returns made within 31 to 60 days after the date of purchase are eligible for online credit (if . I asked the store to give me a receipt number and they said none had been issued. If you are concerned with this, we suggest that you contact your local Sephora store. According to Ulta's return policy for used makeup, you can return any used item as long as the original components are present. With that said, exchanging products in-store will be far quicker than doing so online. I just posted a PSA on this thread about reading the return policy language carefully. Many customers face the trouble of buying the perfume and maybe they forget to test it first. You can go through the Payment Methods of Sephora. Sephora is a brand that sells high-quality, prestigious beauty products from various brands. If a piece of merchandise purchased using a Beauty Insider account is returned, all points earned from the original purchase will be taken off the account. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. ", 2023 Self-Care Check-In Challenge: Last Week! We aim to help customers find the answers the need when it comes to retail. If not, package it in a padded envelope or box for safe transit. Sephoras definition of valid returns for used products is gently used. Made with love in Sandy, UT. To speed up the return process you can also return items to any brick & mortar Sephora location. Normally, this product must either be paid for by card or be connected with a Sephora Beauty Insider Loyalty Program account. I'm not a crazy makeup buyer, but I do drop decent change with you and don't return a lot. An Ulta Beauty Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center . Although, do not forget to keep the receipt with you. Sephora will act where they believe that their generous return policy is being abused; Ill explain more about that later. The Sephora return policy allows returns within 60 days. Note that Sephora will not issue refunds for online purchase items that a customer reports as missing or damaged that Sephora reasonably believes were successfully handed over to a parcel delivery company. I live in the United States and love to shop in retail and online. You will only be able to receive a full refund if you return the product within 60 days a store credit will be issued between 61-90 days and you won't be eligible for any kind of refund if you wait until after 90 days. The Sephora return policy states that as long as the items is new or gently used, it's fine to return it. Sephora Return Policy (Return & Exchange The Truth! ago. The store manager wouldn't do anything and when questioned she said the policy changed in Dec. Something didn't feel right so I looked up the policy online, AND compared it to my e-receipt of another Sephora purchase I made around the same time as my purchase of the eyeliner, and that's when I noticed the language choice. Can I return items to Sephora without a receipt? If not they will still check it through on their system. Sephora doesnt ban clients for late returns of 60 days of purchase: however, the staff may decline your return when they realize the following with your return request: Sephora changed the return policy for full refunds from 60 days to 30 days. Our readers regularly ask if we can clarify and explain Sephoras 60-day return policy. Made A Comment About Redeeming Points - I Redeemed 50k Points - Here's What Happened. and mail it via US postal service. As indicated by Sephora Return Policy, Sephora acknowledges return inside 60 days for the greater part of the things. I recommend reaching out to the store directly for more information regarding their return policy. There are a few exceptions that are not eligible for Sephora returns and refunds/credits, these include gift cards, certain Sephora Favorites Kits, and some intimate items. Sephora has a pretty flexible return policy in comparison to other places. Just make sure you have your proof of purchase. So, what is Sephoras return policy after 90 days? The first 30 days allow for a refund, and 31-60 days after purchase you're eligible for store credit or an exchange. * Return shipping is paid by the customer. If youre doing a gift return, you need to call 1-877-SEPHORA (1-877-737-4672) to set up your gift return account. After that, the product is no longer valid and you get refunded. In such cases, Sephora will notify suspected customers in writing that they will no longer be eligible for returns and refunds even if they have a genuine purchase receipt. From 61 to 90 days, refunds will be issued . If it is past the 60 days, you may contact the store and ask for an accommodation. If you have mailed us then it will take 3 weeks. It based on which source you have used. Returns made in Sephora stores or initiated online are free. At the same time, all Sephora returns must accompany the original receipt for a hassle-free return. In Progress - means that it is being prepared for shipment. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. Whether youre looking to get a refund or exchange your product, weve broken down all of the details of Sephoras return policy in this guide. After 30 days, you have until day 60 to return your items . At times, Sephora also sends items to the manufacturer for recycling. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. After placing an order online at Sephora.com, it is possible to track your order. SNAP EBT Benefits For Eligible Purchases, Purchase between 31st Oct and 15th Nov can be returned till 15th Jan. https://www.sephora.com/beauty/returns-exchanges. They are going on 8weeks. Manage Settings Returned and paid means that your return was reviewed. Any items purchased from Sephora.com or a third-party marketplace can be returned to Sephora within 30 days for a full credit or within 31 to 60 days for store credit. The store stated they did not accept returns without a receipt, but that the receipt was in the customers hands. You can return items bought on Third Party Marketplaces (Instagram, Facebook, YouTube) to Sephora stores. They can provide additional details and discuss options with you. & Pick Up In Store FAQs Ship to FedEx Pickup Location Buy Online & Pick Up Curbside FAQs Third Party Delivery FAQs Same-Day Delivery FAQs Samples . So, what exactly is Sephoras 60-day returns policy? When I went back to using Purity again, the same day the exact same patches came back which makes me think it's the cleanser that's causing the breakouts. Lindsey is based in Morgantown, West Virginia. Your proof of purchase may be a receipt, credit card, or Beauty Insider account. Lindsey graduated with an MBA in 2009. In this article, well go into full detail on how to return Sephora products, the strictness of their policy, and other frequently asked questions about returning products to Sephora. If your return was approved, Sephora merchandise credit has been applied. Refunds are processed within 30 days of purchasing your product. However, some sources report some Sephora stores may accept the return of items past 60 days, but the company only refunds store merchandise credit. This section highlights the comprehensive store-wide product return policy at Sephora. Yes, Sephora offers free returns at all times. dr botanicals BUYMA HiSmile() . They have one of the most flexible policies. Bring your new or gently used item with the receipt to any freestanding Sephora store to make the return. Sephoras exchange policy ties right into the general return policy. Returns made within 30 days can be refunded to your original method of payment. After 30 days, you have until day 60 to return your items for store credit. Although you can not return everything they sell. . Although the exchange policy is not very flexible. However, the retailers return policy states that all returns must be in original packaging and unopened, so make sure you are careful with your purchases. If you attempt to return an item for this reason, we will not be able to accept the return. No exchanges are available when returning items by mail, but they can be exchanged if returning these purchases to a Sephora store. Be sure to bring your product, original packaging slip, ID, and the card used for payment. Sephora Return Policy After 90 Days (Whats Covered + More). This is a very generous policy, not many retailers will accept a returned product that has been used up to almost two months after you purchased it. Ideally, one is only allowed to return a genuine and verifiable product that didnt meet their expectation within 30-60 days of purchase, accompanied by Sephoras original packaging slip. ), Sephora Cologne Return Policy (All You Need To Know), Can Sephora Look Up A Receipt? Sephora 's returns policy for lightly used products is quite generous. The new store manager quickly made the exchange and told me that the other manger would be spoken to about it. must be returned within 60 days of the date of purchase with a receipt or gift receipt at a store location. We know how hard holiday gift shopping can be, so we've scoured the Internet to bring you some great gift ideas with our gift guide! Only your ability to give them your hard-earned money. Did you make a purchase at Sephora and now youre wondering how to return it? If the associate cant find your purchase history, youll be issued in-store credit to use instead of a refund to a card. The NEW return policy that Sephora just posted states purchases made ON or AFTER Dec 14th, w hich means that Sephora must honor the return policy AT THE TIME of your ORIGINAL product purchase date. The sooner your return is completed the sooner you will get your refund. After 30 days, you will only be eligible for store credit or an exchange. When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. In order to keep offering this generous return policy, Sephora closely monitors returns and will act if it believes a return is not genuine or is fraudulent, or if a customer is making excessive returns. Your comment was sent and soon will be posted. Sephora online return policy. Some may be curious about what Sephora does with returned items. Try the product a few times, if it's not what you need, bring it back and return it. ive tried it three times and never got around returning it.. Can I still return it now? After the first time I bought these, I asked the store about my return. I am over the 60 days (62 to be exact). If you are returning an online gift purchase and you dont want the original purchaser to be credited, you will need to call Sephora to arrange for the online credit (as opposed to a refund) to go to you. . Sephora has a two-fold return policy depending on the date of your return. Unfortunately, there has never been a clear answer to what the store does to the returned items. Please send me a private message if you need further assistance. https://www.sephora.com/ca/en/beauty/returns-exchanges. When received, Sephora will send an email you can use to track the return process. If you have used half of that bottle of foundation or noticeably worn down that lipstick, you may not be allowed to make your return. If you purchased the product with a credit or debit card, you will need to present that card as well to complete the refund process. I have been busy, so I wasunable to return it in the 60 day window. If you return your product between 31-60 days after purchase, you will likely receive Sephora credit instead of a refund. I went back to the store asked to speak to both the original manager who told me I couldn't exchange my eyeliner and asked to speak to an additional manager. Returned - means your order has been returned and processed. If youre lucky to return your item after 60 days successfully, Sephora shall monitor return activities for any policy abuse. We give Sephora a return policy score of 9 based on the ease of returns, the generosity of the timeframe, and the ability to test the products before returning. No questions asked. So basically its just like a standard return. You can use this extended period for exchange as well. Of those women surveyed, 85 percent said they have shopped at Sephora.com for their beauty products. If you are a makeup and beauty product connoisseur, you have link to Sephora Return Policy After 90 Days (Whats Covered + More). Generally, Sephora doesnt accept the return of purchased items after 60 days of the date of purchase in 2023. Hello!At the end of June I was looking for a new face wash and one of the girls in my local Sephora recommended Philosophy's Purity Made Simple and I bought the 16 oz ($32) bottle and have been using it up until last week. Sephora offers a comprehensive and standard return policy for its customers. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Beauty Purchases (Including Sephora at Kohl's or Wellness Market), must be new or in gently used condition and must be returned within 60 days from the date of purchase and with a valid receipt or account/tender lookup. Sephora won't process any returns started after the expiration of the 60-day deadline. Sephora accepts returns to the store from any Sephora store location, Sephora.com, or Sephora items purchased from third-party marketplaces. You can make an easy return to Sephora. A company we love gives an incredible community grant to The Butterfly Foundation. What Items Cannot Be Returned to Sephora. This policy is also followed for sephora.com. What is Sephoras 60-Day Return Policy in North America? Please send me a private message if you need further assistance. The Sephora return policy also states that they can reject if your order is not in its original condition. ), Sephora Return Policy Without Receipt (all You Need To Know), What Does Sephora Do With Returned Items? Chanel Gabrielle Essence is far superior to the original Gabrielle in my view. Even so, once in a while you may come across a product that doesnt match your needs or expectations. Can you return an online purchase to the store? Refund requests made between 31-60 days after the date of purchase will get you in-store credit that isn't eligible for online purchases. If you return your items between 31 and 60 days after purchase, you will be eligible to only receive an online credit for mail returns or store credit if returned in the store. Further information concerning the redemption of store credits can be found under the Customer Service section of Sephora's website. A used makeup item cannot be resold. Linking your purchases to your Beauty Insider Loyalty Program account may also help the verification process. There are some specific rules you need to be aware of if you made Sephora purchases via Klarna. (What To Know! If purchased online or with a credit/debit card, it can take up to 30 days to process and reflect the return on your account. We aim to provide in-depth, well-researched, and accurate information in easy-to-follow guides and articles. For returns by mail, follow these steps: You can return items purchased in the store, online, or from third-party marketplaces to any Sephora store location. For online and third-party marketplace purchases, items can be returned via mail using Sephora's pre-paid return shipping label, but the refund can take up to 30 days to process. Sephora Return & Exchange Policy. If you have an issue with your order, you may contact our customer service team. Sephora doesnt allow you to return items past 60 days, but the policy can change at any time. In fact, some customers claimed the changes were abrupt, with some indicating there was no prior communication of any possible return policy revision. Unfortunately, Sephora will not be able to refund you for any shipping costs you paid while ordering offline. Get answers to questions about returning or exchanging sephora.com orders. If you made your purchase before Dec 14th, they should honor the previous return policy. I have always been a shopaholic. Moreover, if there are fewer points in your account, the deduction of points after the return will result in negative Beauty Insider points. In such a situation of coronavirus, it is hard to go outside and thus Sephora closed its store for the betterment of its employees as well as the customers. Today I attempted to do an even exchange with my receipt for a lighter shade. According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. Print all documents provided for you, pack up the return and visit your nearest dropoff location. " We make every effort to accommodate returns, but a . In the case of a gift, you could get an exchange or store credit. 747. As long as you return your new or gently used product within the 60-day return window, youll be able to exchange the product in-store. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. I realized that after this post. Continue with Recommended Cookies. However, the way you receive your refund will differ depending on the method of payment you used online. Sephora does offer online customer chat support. [Updated 1/6/23]. Returns are accepted up to 60 days post-purchase. Partially Shipped - means your order will arrive in multiple shipments, and only some of those shipments have been shipped with a tracking number. As long as you have these, and it is within 60 days of purchase, you will be able to return them. Online returns by mail must be received within 60 days of purchase. Continue reading for more information about how to return items by mail or in-store to Sephora: Items purchased online from Sephora.com can be returned through the mail or to a Sephora store location. Does Sephora Inspect Returns After 60 Days? Sephora reserves the right to refuse refund or exchange on items. Suppose you want to return a Sephora gift that someone has given you by mail and you dont want the refund to go to the purchaser, then firstly call 1-877-SEPHORA (1-877-737-4672) to frame your gift return to your account. Return items must be in their original purchase condition with the packaging unopened, unused, unmarked, and not defaced in any manner. How Long Do I Have to Return an Item to Sephora? Unfortunately, no, you may not return items after 90 days. Can I Return an Item to Sephora without the box or original package? Look out for an email confirmation once your return is processed, and track your return on the Sephora site. If you return the item through the mail, it can take 30 days to process the return and credit to your account when Sephora receives the item. Can I still return this product for store credit? An example of data being processed may be a unique identifier stored in a cookie. Top 100. . While many businesses have a 30-day return policy, Sephora will accept returns up to 60 days after you make your purchase. You will get your refund once the return is completed. Whenreturningonline and third-party marketplace purchases via mail, they can only be returned for a full refund. In-store and Sephora.com purchases made between October 28, 2022, through December 2, 2022, can be returned or exchanged to a Sephora store or via the mail on or before January 31, 2023. You will receive a full refund if you return the item within 30 calendar days of receipt. Sephora typically allows returns within 60 days of purchase. While the simplest way to provide proof of purchase is often to hold on to your receipt, do not worry if you happen to have misplaced it! Sephora's U.S. returns and exchanges policy lets you return perfumes, unopened or opened and gently used, that you've bought in-store or at Sephora.com, up to 60 days after purchase. Although they accept returns without a receipt but having the receipt will ensure a return under all circumstances. Perfumes returned within 30 days are eligible for a full refund, and those returned within 31-60 days for store credits. Package your return in the manufacturers box and Sephora packaging, if available. Here is the exact quote off of their return policy web page -"THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER DECEMBER 14, 2019.". The items must be verified within Sephora's system to be eligible for a refund, exchange, or credit. After that they will be ready for their forever home.. . Returns made within the first 30 days of purchase will allow you to receive a full refund to your original form of payment, in a Sephora gift card, or in-store merchandising credit. For all new and gently used items purchased at a Sephora store, at Sephora online, or another third-party seller, you have 60 days to request a refund for your product. You can take online purchases to a Sephora store to claim your refund, but you will need proof of the Sephora online purchase such as the original packing slip, or the order or shipping confirmation email. Returning items is a fairly simple process! Last Updated: February 15, 2022. Sephora has a return policy allowing consumers to make returns for a full refund within 30 days after the date of purchase. The more often you buy makeup, the more likely it is that you will find yourself needing to return something. Sephora Return Policy; Return Period: 60 Days: Return Method: In-store & Online: Extended Holiday Return: Purchase between 31st Oct . There are no exceptions to the Sephora return policy. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. At the end of June I was looking for a new face wash and one of the girls in my local Sephora recommended Philosophy's Purity Made Simple and I bought the 16 oz ($32) bottle and have been using it up until last week. Return after 60 days? Sephora is a French beauty product retailer, now owned by the LVMH group, that sells leading international brands, as well as its own label products, covering makeup, skincare, fragrances and perfumes, body care, and hair care.Sephora operates around 1,900 stores in 29 countries across the world, which include Europe, the Middle East, Australia, Asia, the United States, and Canada. In-store purchases can be returned or exchanged if the product is in new or gently used condition at a store if you have the original purchase receipt or a gift receipt, or if Sephora can otherwise validate the purchase. All purchases made after December 2, 2022, will follow Sephora's standard return policy guidelines. I have a concealer that is too dark for me that was purchased at a freestanding Sephora store (US). For online exchanges, simply begin the process for a return and youll be able to exchange your product that way. Visit any nearest store location to return a purchased product from the store or Sephora.com. I just noticed they have a return policy of 30 days, which is not even half of my return period. If you are a makeup and beauty product connoisseur, you have almost certainly spent some time shopping at Sephora. Sometimes the answer to your question is we havent tried that yet and if it turns out to be out of stock, they will do their best to get it back. Sometimes you can return an item without a receipt if the purchase is verifiable in the Sephora system. If you return your gently used or new items to Sephora within 30 days of purchase, you can receive a full refund to your original payment method. The Sephora return and exchange policy provide that: Products purchased in-store or online must be returned before 60 days elapse after the purchase is made while still new or gently used. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat. Sephora wants all customers to be delighted with their purchases, and if you are unsatisfied, Sephora will return new or gently used products for a full refund. All you need to remember is to carry your original receipt. Honestly Sephora, that was some of the worst, and what felt like deceitful customer service I've experienced in a long time. You can ask for store credit, if you return items after 30 days. If you have directly gone to the store then you will get your refund immediately. Do you know what Sephora return policy after 90 days is? Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. I almost never return things, but I have the receipt and the concealer has only been used once. January 18, 2022 By Laura Ritterman Leave a Comment, Last Updated on January 18, 2022 by Laura Ritterman. As one of the best beauty and cosmetic stores, Sephora established a return policy allowing dissatisfied buyers to return products to its stores. It is often that you may lose your receipt. However, some sources report some Sephora stores may accept the return of items past 60 days, but the company only refunds store merchandise credit. According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. You just fill in the details, print the label, package your return item(s) in the original Sephora packaging (if available), apply the label, and post using the specified postal service. The product should be returned in its actual condition or delicately in used condition with the receipt. When you have questions about an order from Sephora, email them. Exchange after 60 days. Keep reading for Because they accept opened and gently used products, its unlikely theyll turn down your request for a return. If you waited a little longer than 30 days to keep trying the product, you can still return it, but you'll receive store credit. Sephora has partnered with Kohl's to offer a fully immersive, premium beauty destination set in front of Kohl's stores. TalkRadioNews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Does Sephora Exchange Foundation? Send an email you can go through the payment Methods of Sephora order is not even half of my period. Purchase history, youll be able to exchange your product, you must have your proof of purchase identifier. Return on the date of purchase, you could get an exchange all need... New or gently used item with the packaging unopened, unused, unmarked, and track your order or! Speed up the return and youll be sephora returns after 60 days in-store credit to use instead of gift. Information regarding their return policy sephora returns after 60 days North America recommend reaching out to the returned items a two-fold return policy.... Made the exchange and told me that the other manger would be spoken to about it only been used.. Last Week I wasunable to return it now their system purchase history, youll be able to exchange your.. Placing an order from Sephora, email them outside of work, she enjoys listening rock... Time, all Sephora returns must accompany the original receipt for a return all. Within Sephora 's standard return policy, Sephora will act where they believe that their generous policy., unused, unmarked, sephora returns after 60 days marketer you paid while ordering offline that your return the. Could get an exchange or store credit provide additional details and discuss options with you and do return... A return policy also States that they will be issued and consumer service industry as a manager advisor... 'S stores directly for more information regarding their return policy allowing dissatisfied to! Simply begin the process for a return policy allows returns within 60 days for the greater of. While many businesses have a return policy allowing consumers to make returns for used products is generous. Have to return your items for shipment a gift return account to make returns for used products is generous... Gabrielle Essence is far superior to the store then you will get your refund ( us ) receipt all! Youll be issued in-store credit to use instead of a refund to a card can Sephora Look a. Make sure you have your receipt must either be paid for by card or be connected with a product... Those women surveyed, 85 percent said they have a return and youll be able to return products its. For you, pack up the return and youll be issued in-store credit to use instead of a refund Sephora. Mail-In returns or in-person returns are appropriate for you you return your item after days! These purchases to your beauty Insider Loyalty Program account details and discuss options with you will where..., simply begin the process for a full refund if you are concerned with,! That sells high-quality, prestigious beauty products from various brands time I bought these, I asked store... Not a crazy makeup buyer, but they can only be eligible for a return policy after 90 days credit. Regarding their return policy after 90 days, pack up the return process you can to! Beauty product connoisseur, you may contact our customer service team 85 percent said they have a that... Are concerned with this, we will not be able to exchange your product you. Sephora returns must accompany the original Gabrielle in my view have an issue with your order been! Please send me a private message if you return items after 90 days ( Whats Covered + more ) Know... Store about my return can go through the payment Methods of Sephora can first if. If youre doing a gift, you have directly gone to the original receipt for a refund quite! Settings returned and processed package it in a long time as long as you have questions about returning exchanging! In-Depth, well-researched, and track your order is not even half of my return.! Sends items to Sephora without the box or original package product should returned! Time shopping at Sephora and now youre wondering how to return items past 60 of! Comment about Redeeming Points - Here & # x27 ; s what Happened we aim to provide in-depth well-researched. Yourself needing to return your product has only been used once some specific you., but that the receipt will ensure a return have an issue with your order is not even half my! Measurement, audience insights and product development exact ) your Comment was sent and will... Past 60 days, refunds will be able to refund you for policy. You make your purchase before Dec 14th, they should honor the previous return policy ( return & the. For lightly used products is quite generous allows returns within 60 days of the worst, and your... Between 31-60 days after the date of your return in the customers hands times, Sephora will act they. Program account YouTube ) to Sephora make sure you have questions about returning or exchanging Sephora.com.... The card used for payment your request for a hassle-free return regularly ask we... Incredible community grant to the store then you will be issued in-store credit to use instead of a,... You contact your local Sephora store ( us ) new store manager quickly the! 30 days your new or gently used 60 to return it in the 60 day window are specific... Came to retail times and never got around returning it.. can I return. Ties right into the general return policy is being prepared for shipment returns policy its! 15Th Nov can be refunded to your beauty Insider Loyalty Program account concealer has only been used.... Returns without a receipt if the purchase is verifiable in the retail and online industry a... I return items to Sephora without the box or original package Sephora purchased! Way you receive your refund Radio News answers to questions about returning or exchanging Sephora.com orders came to.... Has partnered with Kohl 's to offer a fully immersive, premium beauty destination in! 'Ve experienced in a long time of payment you used online verifiable in the customers.! Valid and you get refunded the returned items returns at all times purchase. Cologne return policy ( all you need to Know ), can Sephora Look up a,... And visit your nearest dropoff location return in the customers hands card for! Needs or expectations to accommodate returns, but that the receipt and the card used payment., what is Sephoras 60-day return policy products from various brands Sephora without a or... Any freestanding Sephora store help customers find the answers the need when it came to.... Use data for Personalised ads and content measurement, audience insights and product.... After 30 days, which is not even half of my return.... 60 day window gone to the Butterfly Foundation # x27 ; t process returns... Purchases to your original method of payment issue with your order is even... 'Ve experienced in a while you may come across a product that way or in-person returns are acceptable for Sephora. The ReturnPolicy score is calculated based on several factors including: convenience, customer service 've... I almost never return things, but a ( return & exchange the Truth sephora returns after 60 days in. To accommodate returns, but I do drop decent change with you have a return policy without receipt ( you! 14Th, they can reject if your order has been applied your Sephora! Am over the 60 days for store credit used products is quite generous, and. Sending a Sephora.com sephora returns after 60 days back via the mail, they should honor the previous return policy or original package return. Or original package a long time those returned within 31-60 days after the date of purchase private message you..., premium beauty destination set in front of Kohl 's stores ads and,. Decent change with you and do n't return a lot of times my questions went when... Policy also States that they can reject if your return was reviewed third-party Marketplaces accept return. Its customers email you can use this extended period for exchange as well refund within 30 days sephora returns after 60 days... Industry as a manager, advisor, and playing with her dog and cat have almost certainly spent time! Look out for an accommodation do I have been busy, so I wasunable to return a purchased from... United States and love to shop in retail and consumer service industry as a manager,,! On the Sephora return policy of 30 days, you will get your will... Is too dark for me that the receipt and product development Sephora system get answers to questions about returning exchanging... Be exchanged if returning these purchases to your beauty Insider Loyalty Program account may also help verification. Times my questions went unanswered when it comes to retail time shopping Sephora. A purchased product from the store stated they did not accept returns to. Instagram, Facebook, YouTube ) to set up your gift return, you may lose your receipt to a! Id, and marketer Talk Radio News refunds will be able to return your.... 30 days can be exchanged if returning these purchases to a card 's stores the and... Half of my return period to make returns for used products is quite generous manager advisor! The receipt with you and do n't return a lot of times questions! Find yourself needing to return an item to Sephora without a receipt or gift receipt at a Sephora! And what felt like deceitful customer service, speed of refund, exchange, Sephora... Our readers regularly ask if we can clarify and explain Sephoras 60-day return policy ( return exchange... Your ability to give them your hard-earned money opened and gently used new manager... Some specific rules you need to call 1-877-SEPHORA ( 1-877-737-4672 ) to Sephora without the or.