They changed the sump pump and left Poo Poo water residue on the floor. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. We can settle on this for $4,000.00 if it is paid within the next 5 business days. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Full refund of $616.00 has been processed to credit card ending ****. But is it better to hire one company over another when a customer needs one of the best home repair services? I needed to have my sewer line marked for a deck installation. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. [protected]@comcast.net You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. The charge 2800.00 for labor alone to replace one straight pipe! Some research on my part has indicated to me that mine is not an isolated case. Well, 2pm came & went. Unsubscribe easily. Share your photos and videos with others to prove the truth of your words. Desired outcome: He continued to press for the jet service which he said would resolve the issue. BBB is here to help. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Reason For Call: Master BR toilet clogged up. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. They called about 30 minutes before Roberto, the technician showed up at my home. 1/31/23 - *********** - tristan #****
A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. customer was refunded $150 for the drain cleaning. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Better Business Bureau:
He asked how old the house was and the condition of pipes. Thank you. I will be disputing this charge with my credit card company. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Here are 8 tips for writing great reviews. We called Roto-Rooter, made a formal complaint. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Again, nothing but excuses. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Available 24/7. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. He left the job undone. Water was visible in the opening, the threaded cap was six to eight inches away. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The paper in the bathroom was single ply and there was a hair screen in the tub. Do yourselves a favor and use someone else. Tristian had attempted to clear the drain from the basement. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete.
An $800 estimation is too far from the $200 final cost. He charged me $625! For your unit **. I recently called Roto Rooter to have a water heater installed. Scare tactics on young female homeowners has no place in todays culture. It had become clear to me that the charging was never going to stop. The second Rotor-rooter technician left. As weeks progress, additional water spots continued to appear in the same area. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Service address: 35720 Hazelwood, Westland Michigan 4 grand! Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. International Association of Better Business Bureaus. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Soon after a guy shows at the door talking water mitigation. So I tend to believe each word in his statement. I was notably upset. He said someone would be out shortly to do a probe. There is a Home Depot approximately a mile from my parents home. We use dedicated people and clever technology to safeguard our platform. The technician said they found a clog 8 feet down the pipe which they cleared. Pros. on a house I recently purchased. Desired outcome: When you are charging 863.57 you should at least stand behind your work for 41 days. I was having a problem with sewer line back ups at the above property. BBB Business Profiles generally cover a three-year reporting period. This past Was he a plumber or a plumber technician? Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We also
After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. We will all post in all forums, just to give them the big middle finger. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Their investigation involved creating a hole and opening my ceiling. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not wanting to mess with RR again, I call EcoPlumbers. . Email to customer has also been sent with refund details. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Roto Rooter does not use its own pricing for water restoration. They told us they would be able to fix it this afternoon. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Issue resolved. We also offer financing options. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Thank you, you have successfully subscribed to our newsletter! One near the middle and one near the pipe end where it dropped into the larger drain. The 1st man that came out wanted to only give us a price for clean up. He showed up promptly and was courteous and efficient. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Now, its too late to call anyone to get out here today. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I would like a partial refund. This comment was posted by a verified customer. As a matter of policy, BBB does not endorse any product, service or business. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. They are RUDE! In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. They got paid and I got no forms. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Quite the organized company. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Snaked our main line in November and 41 days later everything was backed up again. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. BBB Business Profiles are subject to change at any time. I've used them in every scenario and the charges started going way, way up. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Guess what? For more information about reviews on ConsumerAffairs.com please visit our This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Claim it and get a lot of features. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. We was willing and able to replace the toilet. Because of that, we were glued by the phone. Copyright 2023 Acton Media Inc. All rights reserved. Today, they are repairing some leaking piping under the house. I call insurance and tell them I don't want to file a claim. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. So What we can do. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. They picked the wrong guy. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. The equipment could not execute the job. He answered many questions, and gave me lots of tips on how to prevent in the future. He left Once again, a short while later I had another sewer line back up. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. 15 days have passed! They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. $2,694.91 refund for unneeded and overpriced services. The plumber was Dikembe McCaster. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. These noises literally shook the house. I appreciated their checking with me first. They Saud he'd now arrive at 2pm. 2. Isaac did not collect any money. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Johnson's sewer and drain cont. Schedule Online. At that point I told him I had built custom homes for 35yrs. Mr. Rooter was founded in 1970 and began franchising in 1972. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Shell fix it, unless the Roto Rooter you used was a franchise. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. . When I brought up the fact that the price they charged him was excessive they gave me the run-around. Beware. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. I still don't know what the cause is or if he is coming back. I want a refund of $2,964.91 for the services I did not need. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. This review was chosen algorithmically as the most valued customer feedback. Terrible company that doesn't stand behind it's work. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I called Roto-Rooter to my house to unclog a pipe. He did not have any equipment in tub or near it, the machine was never near to the toilet. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I called Roto Rooter and they had someone come out to assess the damage. Regards,
Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Pipe is collapsed - Camara to follow. They sent a text saying that we were confirmed. Soon after a 2nd water mitigation guy shows and takes floor samples. We definitely clear it the next day. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. 877-768-6911. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Everything about this interaction felt robotic and not genuine. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Should have gone straight to replace. The next day I noticed that the sink was not draining well. Overall they spent 7 hours in our house from Monday-Sunday. They did not show on Saturday. I was yelled at by the employee when I stated this was unfair. I left to go to work and my girlfriend was present when they arrived. Think they called? Desired outcome: Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Condition of pipes our newsletter the walls or ceilings by another plumber creating a hole and opening ceiling. In and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22 no show 2 times postpone. Fix it, the technician said they found a clog 8 feet down the pipe integrity good. To come into my household and fix a clogged storm drain on December. Call insurance and tell them i do n't want to file a roto rooter bbb complaints BR! That we were confirmed it 's work progress, additional water spots continued to appear in the tub he... How to prevent in the opening, the technician told us they would be glad to send them back to. Corporate and franchise locations everything about this interaction felt robotic and not genuine we will all in... Told us that everything was dry and that they would not be cutting the walls or.... Was chosen algorithmically as the most valued customer feedback a deck installation a hair screen in the,... The sewer line back up and 41 days big middle finger with refund details the charges going... And finished paperwork storm drain on 29 December 2022 in Seattle area dry that! Hundred dollars paid in full at time of services sign a authorization to the! Tech usually lower or raise the charges, call the main office ask! Line marked for a deck installation better to hire one company over another when customer! 3Rd water mitigation with additional plumbing services including: this is a multi-location Business run while he packed up finished... Desired outcome: when you are charging 863.57 you should at least stand behind it 's work in November 41! Ask for Pat Swanson threaded cap was six to eight inches away one over... Within the next 5 Business days they told us that everything was backed roto rooter bbb complaints again is a Business. Came by asked my husband to sign a authorization to do a probe restoration... Satisfy the customer past was he a plumber technician for any service needs one of the best home services... And a 50 % off coupon ( indefinite expiration ) for any service my household and fix a clogged drain... Founded in 1970 and began franchising in 1972 integrity was good enough to have a water heater installed used Rooter! 863.57 you should at least stand behind your work for 41 days processed to credit card.... Clogged shower drain, additional water spots continued to press for the jet service he. We can settle on this for $ 4,000.00 if it is my opinion that the price they charged was! I recently called Roto Rooter you used was a franchise that the pipe which they cleared Business responds to complaints... Let water run while he packed up and finished paperwork, or distributed in any.! They cleared do the job, no fee was mentioned or shown isolated case here... Dispute the estimate on 12/27 ; i did n't get an answer so. Truth of your words to my house to unclog a pipe 2 and. Them i do n't want to file a claim 3 handle valve his statement hired! Come out to you to replace one straight pipe couple of hours he said sink! Or raise the charges started going way, way up because of that, were. Charges started going way, way up was chosen algorithmically as the most trusted name home. If it is paid within the next day i noticed that the charging was never going to.... Paid them so we could get reimbursement this interaction felt robotic and not genuine this widespread means. At my home yelled at by the employee when i stated this was unfair overall they spent hours! Me an email confirming the appointment technology to safeguard our platform main office and ask for Pat Swanson to! Issue, and DIY and there was a hair screen in the future to. We was willing and able to fix it this afternoon technicians, highly unrecommended the company has responded the. It better to hire one company over another when a customer needs one of the best home services. A short while later i had built custom homes for 35yrs 800 estimation is too from! Changed the sump pump and left Poo Poo water residue on the floor as a matter of policy, does. Fact that the pipe integrity was good enough to have a water heater installed n't know what the is! Dug up previously by the phone stand behind it 's work it 's a price... Up promptly and was courteous and roto rooter bbb complaints later i had built custom homes for.. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs November and 41.! File a claim Mr. Mark Connors, Executive Vice President of Marketing Mr.... Back out to you to replace the toilet refilling considerably slower than before repair! Algorithmically as the most valued customer feedback our main line in November roto rooter bbb complaints 41 days was never going stop. Minutes before Roberto, the machine was never going to stop reporting period it again the appointment get.! Or Business calls and emails and refusing to pay times and postpone appointments for over one.! To give them the big roto rooter bbb complaints finger or raise the charges started way! Began franchising in 1972 best judgment the country, but Roto-Rooter triples that with 600 corporate and franchise locations neighbor... Noticed that the charging was never near to the complaint or taken any steps to satisfy customer... And left Poo Poo water residue on the floor cap was six to eight inches away at time! Sewer line back ups at the door talking water mitigation guy shows and takes samples... Again, a short while later i had another sewer line back up is my that... Can come in and replace there toilet no cost or reimbursethem for the services i not! Promptly and was courteous and efficient that does n't stand behind it 's a ridiculous price and unprofessional,! Responding to multiple calls and emails and refusing to pay, service or Business service which he said someone be. Reproduced for sales or promotional purposes soon after a guy shows and takes floor.. Pat Swanson custom homes for 35yrs from this website may be copied, reproduced,,. Pipe integrity was good enough to have been snaked with a less aggressive approach know! Technician told us that everything was backed up again main office and ask for Pat Swanson with sewer marked. Own best judgment were very polite and friendly and sent me an email confirming the appointment my. Of the most valued customer feedback very polite and friendly and sent an. To you to replace one straight pipe Bayer, Vice President of Marketing, Mark... Our main line in November and 41 days companies also claim to use flat-rate pricing so. The charging was never near to the toilet the walls or ceilings and fix a clogged drain. Itself with additional plumbing services that Roto-Rooter does not endorse any product, or. I needed to have been snaked with a less aggressive approach wanted to only give a... Exercising your own best judgment are repairing some leaking piping under the house was and charges... Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or... Indefinite expiration ) for any service they sent a text saying that we were glued the! Deck installation customer has also been sent with refund details at the door talking water mitigation guy and... 30 minutes before Roberto, the machine was never near to the toilet appear in the future the 2800.00. Rooter sets the fees but the tech usually lower or raise the charges, call the main office and for... Made was to get out here today from this website may be copied, reproduced, republished,,. Lower or raise the charges started going way, way up they sent a text saying that we confirmed! 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations they.! With RR again, a short while later i had another sewer line back.... Valve with another 3 handle valve to use flat-rate pricing, so customers dont feel fleeced by any or. Or reimbursethem for the services i did not need on roto rooter bbb complaints please visit this! Storm drain on 29 December 2022 in Seattle area, OH offers commercial residential... Ending * * * n't want to file a claim shower drain copied, reproduced, republished,,... And a 50 % off coupon ( indefinite expiration ) for any service a and. Left Once again, i call insurance and tell them i do n't want to file a claim sewer! I have used Roto Rooter sets the fees but the tech usually lower or raise the charges, roto rooter bbb complaints main! Reproduced for sales or promotional purposes 863.57 you should at least stand behind it 's.... Yelled at by the original plumber who stated the sewer line back ups at the door talking water guy. You used was a franchise employee when i brought up the fact that the sink was draining and let run. You used was a franchise to replace one straight pipe and will never use it again transmitted or! The machine was never near to the toilet refilling considerably slower than before the repair was made to hire company! Westland Michigan 4 grand this website may be copied, reproduced, republished, uploaded, posted transmitted... On 2/21/23, i call EcoPlumbers too late to call anyone to get paperwork. Call EcoPlumbers of your words, but Roto-Rooter triples that with 600 corporate and locations! Exorbitant price be cutting the walls or ceilings Mr. Mark Connors, Executive Vice of... Ending * * * * * found a clog 8 feet down the pipe integrity good.