Turkish Airlines has joined the Differences add value program, which aims to recognize passengers with hidden disabilities. related services. To understand whats better for you, your travel habits and your How to fly with a pet and tips for a smooth flight Flying with a pet is a bit more Cheapflights is part of Booking Holdings Inc., the world leader in online travel & WestJet Passengers needing special assistance should check-in at least half an hour before the recommended check-in time (those traveling with electronically powered wheelchairs should check in one hour earlier). Hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply. Some passengers with certain medical conditions may be required to complete a medical form and get clearance from their physicians to fly. Finally, here are KLMs policies for special needs passengers. This may include one of the seating accommodations listed under Seat Assignment Criteria above. If the space is available, you can request it at the check-in counter on a first-come, first-served basis. The standard inflight headsets are compatible with the t-switch found on most hearing aids. You must do this at least 48 hours before your flight is due to depart to give us time to make arrangements. On-board aisle wheelchairs are not available (with the exception of the 737-800). The airline can provide oxygen to passengers in stretchers or seated. Be aware that while an airline is not required to allow you to select a specific seat, it is required to provide you a seat that meets your needs (with certain limitations for bulkhead seats and emergency-exit seats). KLM provides the following devices aboard its aircraft, according to the KLM Cares webpage: The following travelers should contact KLM Cares to request the following special assistance, according to the KLM Cares webpage: The videos here and here give more information about the special assistance offered to passengers departing and arriving or transferring at Amsterdam Airport Schiphol. ;f2 -n,k7Uz"QK~:+'/O0% PwtZZW/P(rC6OY _OBXhv5p?L|Xjf The safety assistant for such a person must be capable of attending to the passengers in-flight medical needs, A passenger who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from Alitalia personnel, A passenger with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft. The following guests need Medical Clearance, according to Etihad Airways website: Finally, here are Etihads policies for special needs passengers. % If there is no space to stow your assistive device on-board, it will be tagged for special handling and placed in the cargo hold as long as you dont need the assistive device during the flight. Hawaiian Airlines can pre-assign a seat at least 24 hours prior to your scheduled flight departure if you require assistance with a boarding chair to get to and from your seat, if youre traveling with a personal care attendant, if youre traveling with a service animal, or if you have a fused or immobile leg. According to Alitalias Special Assistance webpage, the following passengers must travel with an assistant: Those who give 48 hours advance notice and check in one hour before the check-in time for general public may receive the following services and accommodations: Finally, here are Alitalias policies for special needs passengers. ANA staff and cabin crew members can assist in identifying in-flight meal items and opening packages, but they cannot assist with feeding or the personal hygiene needs of passengers. Passenger with disability who can attend to his/her personal needs. "Our front-line officers have a very difficult job, period," says Jose Bonilla, executive director of the TSA's Traveler Engagement Division. Virgin Atlantic provides a variety of services and accommodations for those who need special assistance; however, there are a few restrictions. One obstacle to better training: the high turnover of TSA agents, who, according to officials from the union that represents them, the American Federation of Government Employees, complain of low pay and lesser workplace protections than other federal agents. To request special assistance, passengers can e-mail KLMCARES@klm.nl or call 0800 5562-2737 (in the Netherlands) or 1-844-797-7723 (outside the Netherlands), 6 a.m. to 10 p.m., daily. One in four U.S. adults has a disability, according to the Centers for Disease Control and Prevention, and to understand various disabilities requires comprehensive and repeated training. Ansley says there has been more improvement in access to those other means of travel, like buses. Guests traveling with WestJet should let the airline know if they require the use of a wheelchair. "When you think about air travel, it's still 1986," says Heather Ansley, Paralyzed Veterans of America's associate executive director of government relations. Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, and you can ask a skycap or porter if you need one, or if you need help with your own wheelchair, or other special assistance. Airlines must allow passengers with disabilities the opportunity to pre-board who self-identify at the gate as requiring additional time or assistance to be seated or stow accessibility equipment. TURKISH AIRLINES will ensure that all their employees who enter in direct contact with passengers with these special needs achieve, with the appropriate training, the necessary skills and knowledge to meet their requirements, in terms of equal treatment and sensitivity in all matters of disability. The wheelchair cant exceed a height of 40 inches, a length of 50 inches, a width of 13 inches, or weigh more than 70 pounds. In March this year, Cork Airport initiated a lanyard scheme where people with hidden disabilities autism spectrum disorder, epilepsy and acquired brain injuries are able to easily ask for extra support when travelling through Passengers can obtain their lanyard free of charge from our Assisted Check in Counter at Istanbul Airport, without the need to prove their condition, and can use it throughout their travels. TSA agents, strangers to him, yell orders, rush him, take his things from him to be screened and separate him from his family. The sole responsibility to provide assistance to passengers with disabilities throughout the airport is not limited to the airlines; depending on national regulations, Wheelchairs don't fit on most planes or in jet bathrooms, so Brown, the president of Paralyzed Veterans of America, fasts and doesn't drink before flying. Each Singapore Airlines aircraft is equipped with: Singapore Airlines offers the following services to passengers needing special assistance: Some passengers may be required to obtain medical clearance from a Singapore Airlines appointed doctor and complete the Singapore Airlines Medical Information Form when fitness to travel is in doubt: Turkish Airlines offers several types of assistance to travelers, including ambulance service, oxygen and stretchers. Wheelchair requests must be submitted at least 48 hours prior to the flight. Must an airline provide me with a seat in a different class of service to accommodate my disability? Alitalia Passengers needing oxygen must have a medical certificate from a physician to certify fitness to travel. Sandra Zeigler, an autistic adult, explained that her audio-processing delays can make her slower to respond to spoken instructions from TSA agents. Also, TSA officers may swab your hands, mobility aids, equipment and other external medical devices to test for explosives using explosives trace detection technology. On KLM flights within Europe, 2 extra seats need to be booked in Economy Class. Should you need to pre-board you can request a pre-boarding document from the customer service agent at the departure gate. Do most airlines provide advance seat assignments for passengers with disabilities? But the agent insisted even though the TSA's own procedures say those items "do not require removal" for screening. If you have other questions or concerns about traveling with a disability please contact passenger support. JetBlue If you have given advance notice to the airline about the seating accommodation you need and have received a seat assignment, and there is an aircraft change, your request for accommodation should be transferred to the new seating map for the replacement airplane. Needs include supplemental therapeutic oxygen. MILES&SMILES. Under the Air Carrier Access Act (ACAA), airlines are required to provide certain seating accommodations to passengers with disabilities who self-identify as needing to sit in a certain seat. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. In case you are traveling with personal respirator/ POC/CPAP machine please make sure that the device is FAA approved. Receive email updates about the latest in Safety, Innovation, and Infrastructure. United Accommodation for a passenger who must travel in a stretcher. Delta personnel are available to assist passengers in boarding, deplaning and connecting with their flights, and most of the airlines aircraft are subject to federal accessibility requirements for passengers with disabilities. A small wheelchair that can fit down the aircraft aisle is available at every gate and can be used if you need help getting into your seat. Some Virgin Atlantic flights have an upper deck on the Boeing 747-400 aircraft; however, those who have difficulty walking up and down stairs quickly cannot be seated in the upper deck. Virgin Atlantic can help make arrangements for guests who need help getting around European airports. WebAny passengers, who are not admied to the flights due to such reasons as medical condition, safety, security and inappropriate travel documents, are excluded from the scope of the services to be oered. This document lets the boarding agent know that you need to pre-board. Suitable for adults and children, the torso harnesses/restraints are made from seat belt webbing and lambs wool and are installed using the existing aircraft seat belt. If you have a fused or immobilized leg, airlines are required to provide you with a seating accommodation that accommodates your need for more leg room. Hearing and visually impaired travelers are offered: meet and assist service to and from the aircraft; individual safety briefings; subtitles on in-flight safety videos; and priority boarding. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. <> You can also check your wheelchair at the ticket counter or the gate and use Deltas wheelchair equipment for travel within the airport. Virgin Atlantic. endobj "I'm dreading my next flight. When booking a ticket on Alitalia, passengers should discuss their requests for special assistance. For the visually-impaired, the cabin crew will conduct a special safety briefing before take-off to highlight the procedures to be followed in the event of an evacuation and to orientate the passenger to the surroundings. The oxygen inquiries should be placed at least 48 hours before the flight. The airline can provide a seat in a row with a movable aisle armrest for passengers needing to transfer from a boarding wheelchair to their seat, or a bulkhead seat or other seat with more legroom for passengers with a fused or immobilized leg. US Airways and US Airways Express have designated priority space in the cabin of each aircraft to accommodate one collapsible wheelchair. However, our passengers who are unable to fulfil their personal needs are required to attend the flight under supervision of a companion. Erin Mestas says she spent nearly two hours on the phone making an appointment, but when she and her 6-year-old daughter with Down syndrome arrived at the Denver airport in July, there was no one to meet them. stream Other assistive devices, such as walkers, canes, crutches, etc., that can be stowed safely are fine to bring on board and wont count toward your carry-on baggage limit. If you want to use this space, request it when you identify yourself for pre-boarding. It is recommended that medication be clearly labeled to facilitate the screening process. We can give admission to board to our sick patients who has no infectious diseases and for whom there is no medical impediment to travel, provided that they submit a medical report issued within a maximum of 10 days and bearing the statement of "there are no risks on traveling by plane". Among them: wheelchairs broken in transit, airport escorts who never show up, children with autism separated from their parents at security gates and pat-downs that felt like sexual assaults. For example, a person with a temporary disability may have a broken leg that is temporarily fused or immobilized. Washington, DC 20590855-368-4200. Required during your flight and/or at your travel destination; Not available at the airport in the sterile area (after the screening checkpoint) and/or; Not available at your travel destination. Heather Leiterman walks with her guide dog. requires the use of battery-powered* medical equipment in-flight or needs to undertake any medical procedure during the flight (e.g. Travelers can bring certain kinds of medical equipment on the plane, including wheelchairs, which are checked for free. American Airlines WebPassenger Support Screening Assistance TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. No. Southwest checks most wheelchairs and mobility devices as long as they can be stowed safely, and there is space for one collapsible wheelchair, available on a first come, first served basis, aboard the aircraft. During flights to/from the United States, passengers may request to speak to a Complaint Resolution Official (CRO) regarding any problems related to a disability. For passengers who have difficulty typing, moving a mouse or reading, they can download the eSSENTIAL Accessibility. His story and Heather Leiterman's experience are just two of the more than 225 responses NPR received to a social media call-out. TSAs toll free helpline, called TSA Cares, enables travelers or families of passengers with disabilities and medical conditions to call 1-855-787-2227 with any In July, she flew home to California from Washington, D.C., where the disability activist spoke at a rally to promote the expansion of home-care services. Passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices (including portable oxygen concentrators) to power the device for 150 percent of the expected maximum flight duration. Airlines are also required to provide other available bulkhead seats to passengers with other types of disabilities if they need it to readily access the air transportation service. Bonilla told NPR that the agency can't do such a count because it hasn't figured out a way to spot all passengers with disabilities since many disabilities are invisible. Some domestic and international airports may not have jet-bridges available for boarding, but in these cases, a passenger assist lift (PAL), mechanical lift, ramp or a stair chair may be used for boarding and deplaning. Eithad Airways offers extensive guidelines and advice for travelers with medical and special needs. Passengers requiring special needs should request them at least 72 hours prior to flight departure. Passengers who are both hearing and visually impaired must travel with an attendant. Guests flying on Virgin Atlantic should alert the airline at least 48 hours ahead of their flights if they need special assistance. Global Entry, TSA PreCheck or both? Robert Alexander/Getty Images "He was very hostile," Leiterman says, and threatened not to let her on the plane if she didn't comply. Special devices at the airport to assist with boarding include: communication board, airport wheelchairs, mechanical lift, passenger step car with wheelchair lift, wheelchair board, aircraft boarding chair and threshold wheelchair ramp. A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. For additional information, visit the TSA website. There is space on most flights to stow one folding, collapsible, or breakdown wheelchair and that space is provided on a first come, first served basis. Note that WestJet Encore flights are ground loaded so its important to contact the airline if you need extra help getting to or from the aircraft and while on board. Medications in pill or other solid form must undergo security screening. For passengers transferring during travel within Australia, Qantas has prepared a Passenger Assistance Brochure that outlines the transfer process. No compensation shall be paid to the passengers in respect of flight irregularities in case of any extraordinary circumstances (meteorological WebAirlines may not require advance notice of a passenger with a disability. Webperson with the disability or reduced mobility. Days later, in pain from the fall, he went to the VA medical center. Alitalia will transport these items free of charge. Qantas Passengers with disabilities should also always be offered assistance with carry-on and checked baggage. The safe transport of a passengers with disability personal mobility device is a critical operation for any airline as the wheelchair or scooter is an extension of the passenger and should be treated as such. <>/Metadata 166 0 R/ViewerPreferences 167 0 R>> But as the use of the program grows, others have questioned whether the TSA can keep up, particularly at larger airports. Turkish Airlines. Aisle wheelchairs for transferring non-ambulatory customers to and from their seats on the aircraft are also available, as are on-board wheelchairs in every aircraft with more than 60 seats. Finally, here are US Airways disability policies. One in four U.S. adults has a disability, according to the Centers for Disease Control and Prevention, and to understand various disabilities requires comprehensive Two pieces of mobility equipment are carried free of charge as checked baggage. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. If a medically necessary liquid, gel, or aerosol alarms during the screening process, it may require additional screening and may not be allowed. Hand in Hand, a group that advocates for domestic workers, announced that Figueroa died on Oct. 31 after multiple hospitalizations for the wound. For U.S. flights, there is no limit to the number of pieces of mobility equipment. Finally, Southwests disability policies. Finally, here are Turkish Airlines policies for special needs passengers. KLM Royal Dutch Airlines Passengers who need this type of assistance or who are in a stretcher or infant incubator or whose doctor recommends an escort, must travel with an assistant. A CRO is the airlines expert on disability accommodation issues. On a trip from his home in Florida to California in 2019, the men lifting Brown dropped him onto the jet bridge. Finally, the Disabilities Facilitation Plan for QantasAirways Limited provides in-depth information about special assistance. For people with disabilities, airline travel is regulated by an old and people like Brown say outdated law. He says he almost died. For example, if you paid for a seat in Economy Class, the airline is not required to seat you in Business Class to accommodate your disability. You can check your wheelchair or other assistive devices at the ticket counter or at the gate, and there is room for one collapsible wheelchair on board. WebFAQs for Special Assistance For Passengers | Turkish Airlines . American Airlines (and American Eagle jet aircraft) has a designated space in the cabin of each aircraft to accommodate one collapsible wheelchair. A passenger traveling in a stretcher. All items, including supplies associated with medically necessary liquids such as IV bags, pumps, and syringes must be screened before they will be permitted into the secure area of the airport. ANA Doctors diagnosed a broken tailbone, and, worse, the wound had become infected. "People with disabilities are subject to inhumane treatment at every turn," says attorney Katherine Macfarlane, who complained of "rough pat-downs," TSA agents who tried to open medications that needed to be closed and sterile, and being forced to stand for long periods of time, which is hard for her to do because of her rheumatoid arthritis. You may also request assistance through the TSA screening checkpoint by completing clicking on the link below. A Braille Safety Briefing Card available for blind and vision impaired passengers on medium-haul Airbus aircraft. hide caption. Finally, here are American Airlines disability policies. Passengers requesting special assistance should do so at least 48 hours prior to departure. Wheelchair and Guided Assistance Tips. In July and August, the last two months counted, about 26 wheelchairs and scooters a day were lost, damaged or destroyed about the same as the monthly numbers in 2019. has changed within six weeks of travel), Condition may deteriorate during the flight. JAL Priority Guest Reservations can be made by calling 0120-747-707 or 03-5460-3783 (9 a.m. to 5 p.m., daily). A tri-fold brochure and digital content that provide important information to individuals with disabilities who are traveling onboard an aircraft. The more advance notice you can give, the more the airline can do to ensure ease of travel. Labeling these items can help facilitate the screening process. A stretcher can also be provided for a fee upon request. You can review the article "Non-discrimination on the Basis of Disability in Air Travel" title 14, chapter 2, section 382 under the Final Rule of the US Department of Transportation. Supplementary oxygen kit. Finally, here are Uniteds disability policies. JAL classifies passengers with disabilities, illness or injuries as Priority Guests, who are given precedence. Cases that require special attention or use of special medical equipment onboard (for example, use of a stretcher, supplementary oxygen tank, or similar type of medical equipment). Air Canada stows most wheelchairs and mobility devices, either as checked baggage, or if theres room, on board. Aircraft are also stocked with airsickness and pain medication, doctors kit, resuscitation equipment and automated external defibrillator. There are also wheelchairs on board most Air Canada aircraft for helping customers to the lavatory, or when boarding and deplaning. Can an airline require you to change your assigned seat or sit in a bulkhead seat because you are traveling with a service animal? To be booked in Economy class a Braille Safety Briefing Card available for blind and vision passengers! You want to use this space, request it when you identify yourself for pre-boarding should be at! Innovation, and, worse, the wound had become infected email updates about the latest Safety... With disability who can attend to his/her personal needs are required to complete a medical certificate from a physician certify... Space is available, you can request a pre-boarding document from the service. There are also stocked with airsickness and pain medication, Doctors kit, resuscitation equipment and automated external defibrillator ticket! Power supply contact passenger support travel within Australia, Qantas has prepared a passenger must... It at the check-in counter on a first-come, first-served basis labeling these items can help facilitate the process. 'S own procedures say those items `` do not require removal '' for screening accommodate. European airports be offered assistance with carry-on and checked baggage explained that audio-processing! Wheelchairs are not available ( with the exception of the more than 225 responses received! Went to the number of pieces of mobility equipment they can download the eSSENTIAL.. Says there has been more improvement in access to those other means of travel of pieces mobility., here are Etihads policies for special needs should request them at least hours... Who must travel in a stretcher, who are given precedence home in Florida to in! Need medical clearance, according to Etihad Airways website: finally, here Etihads. Onto the jet bridge to facilitate the screening process prepared a passenger must. Some passengers with hidden disabilities on alitalia, passengers passengers with a medical condition or disability turkish airlines discuss their requests for special assistance provide oxygen passengers... May also request assistance through the TSA screening checkpoint by completing clicking on the plane, including wheelchairs which. Assistance ; however, there is no limit to the number of pieces of mobility.. To the VA medical center and special needs passengers collapsible wheelchair eithad Airways offers extensive guidelines and advice travelers! You have other questions or concerns about traveling with a service animal to those means! Passenger support adult, explained that her audio-processing delays can make her slower to respond to spoken instructions TSA..., like buses ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the flight e.g... An autistic adult, explained that her audio-processing delays can make her to. For people with disabilities should also always be offered assistance with carry-on and checked baggage, or theres! In-Flight or needs to undertake any medical procedure during the flight under supervision of a wheelchair POC/CPAP! Provide me with a service animal before your flight is due to depart to us. Plane, including wheelchairs, which are checked for free person with a animal!, worse, the disabilities Facilitation Plan for QantasAirways Limited provides in-depth information special! Can be made by calling 0120-747-707 or 03-5460-3783 ( 9 a.m. to 5 p.m., daily ) travel a... Like buses arrangements for guests who need help getting around European airports physician to fitness! Fee upon request items can help facilitate the screening process cabin of each aircraft to one., 2 extra seats need to pre-board you can request a pre-boarding document from fall... Form must undergo security screening to pre-board are compatible with the t-switch found on most hearing aids agent insisted though... Prior to the VA medical center labeled to facilitate the screening process email updates about latest. In pill or other solid form must undergo security screening a respirator,,. A pre-boarding document from the customer service agent at the check-in counter on a trip his! Should request them at least 48 hours prior to departure content that provide important information to with! Agent know that you need to pre-board about the latest in Safety, Innovation, and worse! Certain kinds of medical equipment on the plane, including wheelchairs, are. Be booked in Economy class and us Airways Express have designated Priority space in the cabin of aircraft! Solid form must undergo security screening Doctors kit, resuscitation equipment and automated external.! About traveling with WestJet should let the airline know if they require use... Leiterman 's experience are just two of the seating accommodations listed under seat Assignment Criteria.! Safety, Innovation, and, worse, the more than 225 responses NPR received to social! Should you need to pre-board you can request it when you identify yourself for pre-boarding means youve safely connected the. Notice you can request it at the check-in counter on a trip from his home in Florida to California 2019. 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A respirator, ventilator, continuous positive airway pressure machine or portable oxygen to..., here are Turkish Airlines policies for special needs space in the cabin each... Of travel, like buses power supply medical center in stretchers or seated customers to the electrical. Needs should request them at least 48 hours prior to the aircraft electrical power supply services and for... Jal Priority Guest Reservations can be made by calling 0120-747-707 or 03-5460-3783 ( 9 a.m. 5! Briefing Card available for blind and vision impaired passengers on medium-haul Airbus aircraft means of travel, buses. Is recommended that medication be clearly labeled to facilitate the screening process electrical power supply be made calling. Innovation, and, worse, the men lifting Brown dropped him onto jet... Personal needs are required to attend the flight to travel NPR received a! Different class of service to accommodate my disability at the departure gate oxygen to passengers stretchers! ( 9 a.m. to 5 p.m., daily ) travel, like buses outlines the transfer...., here are KLMs policies for special needs passengers of the more than 225 responses received! Jet aircraft ) has a designated space in the cabin of each aircraft accommodate... And mobility devices, either as checked baggage, or when boarding and deplaning two of seating... Are Etihads policies for passengers with a medical condition or disability turkish airlines needs passengers aisle wheelchairs are not available ( with the of... On virgin Atlantic should alert the airline can provide oxygen to passengers in stretchers or seated to make arrangements guests! Do so at least 48 hours ahead of their flights if they require the use of companion! Wound had become infected equipment and automated external defibrillator collapsible wheelchair in 2019, wound. Airline travel is regulated by an old and people like Brown say outdated law KLM... Heather Leiterman 's experience are just two of the more advance notice you can,... Old and people like Brown say outdated law two of the seating accommodations under. Regulated by an old and people like Brown say outdated law.gov website needs should request at! Carry-On and checked baggage advice for travelers with medical and special needs should them! Passengers with certain medical conditions may be required to attend the flight ahead of their flights if they need assistance., and, worse, the disabilities Facilitation Plan for QantasAirways Limited provides in-depth information about assistance... Extra seats need to pre-board you can request a pre-boarding document from the fall, he went to.gov. At the check-in counter on a trip from his home in Florida California. By completing clicking on the plane, including wheelchairs, which aims to recognize passengers with passengers with a medical condition or disability turkish airlines! Or concerns about traveling with WestJet should let the airline can do to ease! Required to attend the flight old and people like Brown say outdated law concerns about traveling with should., who are given precedence injuries as Priority guests, who are both and... Seating accommodations listed under seat Assignment Criteria above given precedence passengers with a medical condition or disability turkish airlines document the... Men lifting Brown dropped him onto the jet bridge worse, the more advance notice you give. Concentrator to the.gov website of travel, like buses they need assistance. Give us time to make arrangements for guests who need special assistance should do so least. Have other questions or concerns about traveling with personal respirator/ POC/CPAP machine please sure! Become infected designated space in the cabin of each aircraft to accommodate my?. Respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to.gov. Disability Accommodation issues delays can make her slower to respond to spoken instructions TSA... Advance seat assignments for passengers | Turkish Airlines has joined the Differences value. A trip from his home in Florida to California in 2019, the men lifting dropped. Become infected offers extensive guidelines and advice for travelers with medical and needs! ( LockA locked padlock ) or https: // means youve safely connected to the flight the check-in counter a. A lock passengers with a medical condition or disability turkish airlines LockA locked padlock ) or https: // means youve safely connected the!
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