To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. If you apply online you should receive your replacement bus pass quicker. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. have reached the state pension age for women. You can find more . Please ensure you have signed and dated the form below and have included copies of the documents requested above. Best . Using your disabled persons bus pass. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. We aim to have normal service resumed as swiftly as possible. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. View bus timetables. Please send photocopies, not the original documents. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. No trains are running from the station. They track, store and reconcile items lost and found right across our network. If the chip in your pass is not working,we will not charge you to replace your pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. Where can I send my feedback about my local authoritys services? Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. merseytravel birkenhead bus station phone number. The replacement pass will be sent to you by post. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. This often causes a conflict, and the barrier will not lift in this instance. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. 1 0 obj If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. You can apply for a bus pass up to 8 weeks before it is needed. We will accept a marriage certificate or letter from a solicitor as proof of your new name. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you change address it is your responsibility to inform TfGM. You can also replace your stolen bus pass by phoning us on 01634 333 333. /Type/XObject If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Check out some of our frequently asked questions online. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Check when you qualify by visiting GOV.UK. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If you find your pass after requesting a replacement pass, the charge cannot be refunded. No trains are running from the station. /Length 16938 You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . This page is not monitored 24/7. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. You should allow 6 weeks for your application to be processed. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. A similar bill which shows your name and address. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Beyond the 60 days there is a charge of 10 to replace a lost pass. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. The charge to replace a lost bus pass is 10.00. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. We offer free travel to all Merseyside residents who are aged 60 and over. If so, please contact your local Council Caerphilly on 01443 866550 If your original pass is found after the issue of your replacement you must return it to the . If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. My pass does not scan on buses within Merseyside. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. For full details on how we manage your personal data please refer to our Privacy Notice. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Can I still travel if I lose my pass and I am waiting for a replacement? The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Renew a bus pass. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Trains in Wirral are operated by Merseyrail. Your new pass will be not sent until a week before your old pass expires. Merseytravel Centre when you bring your application. Travel concessions for people with a disability. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. How do I renew my bus pass in Northumberland? If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. My pass does not scan on buses within Merseyside. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. You may be asked to confirm your National Insurance number or other personal details. We endeavour to contact those members directly if we are not able to accommodate your request. Please check with your child's school before contacting us to check on the status of your application. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Please send photocopies, not the original documents. We will not charge you for a replacement pass if you have changed your name. passport size. How will my personal data be used and stored? We will charge you to replace a lost or stolen pass. There may be a 10 charge for the replacement of a pass sent to an out of date address. We normally send Wirral View on Fridays so please look out for it. Please contact us on 0300 303 4240 or . From your bus driver. By using this website or closing this message, you are agreeing to our Cookie notice. You can use our online Get In Touch webform and completing the Ask Us a Question option. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 My pass is damaged We will charge you to replace a lost or stolen pass. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. is a dial-a-ride service for people who are unable to use regular public transport. A bus operator in the North West. If the pass is damaged, a replacement bus pass costs 10. For information please call 0151 330 1000, tweet @Merseytravel or. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Credit/debit card details, as there is a charge of 10 for a replacement pass. If your Medway bus pass is stolen, we'll replace it for free. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you no longer use the transport you will need to tell us or you will still be charged. This is likely to be a minibus but, in some circumstances, it might be a taxi. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you change yournameyou must take your pass and proof of your new name to a, . You can renew your bus pass up to 8 weeks before it expires. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. << You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. to ensure it's working. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. I think Ive left something on the bus. Faulty pass. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Further information on the disabled persons bus pass. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. A letter from GP/Consultant confirming the loss of use of both arms. Any relevant information including proof of address if you have moved address recently. We will charge you to replace a damaged pass. If your photo is unsuitable the application will be refused and you will have to reapply. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. How do I check and how do I get it back. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. You can find out more information online about our Local 60+ concessionary travel pass. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Mersey Ferries also offer a range of cruises. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. You must have officially enrolled in order to be eligible. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. No, you will need to buy a ticket for your journey until a replacement pass is issued. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. I confirm that, as far as I know, the details I have provided are complete and accurate. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Changes to the older and disabled bus passes - times of travel. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. They will make sure that your photograph matches and your pass is valid so you can travel. Term time passes are valid Monday to Friday, until 8pm, during term time only. They can also key your number plate into the system so that you can use your account to pay for the journey. Please try again. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel provide bus services to West Kirby Grammar School from local areas. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Proof of your last daytime seizure from your neurologist or GP. Replace a faulty Medway bus pass You can find out more information online about our ENCT Disabled concessionary travel pass. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Liverpool Lime Street is currently closed to the public due to a security threat. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. All items are logged with our Lost Property Department immediately. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. You will be asked to enter you card numbers, expiry date and year. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. merseytravel fast tag login. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Your transport needs will be included in your support plan. Visit the schools transport assistance page for information on travel passes to schools and colleges. This is likely due to your active Direct Debit payment date on your account. Apply for a disabled persons bus pass. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Your supporting evidence must be dated within the last 12 months. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Please make sure that your photograph meets our digital standards. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. can i use my greater manchester bus pass in blackpool Harekete Ge. directly to Merseytravel. We would like to send you . Apple or Android); receipts will be available via your provider on your handset only. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. . If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). 00:00, 1 APR 2010. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Thanks for subscribing! We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. stream The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. merseytravel birkenhead bus station phone number Tatko na pesmaricu. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If we approve your application, your pass will be sent in the post to the address we have on file. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. This payment is non-refundable. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Find out where your nearest Travel Centre is. If you prefer, you can let us know about a change in your name byemail to. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Arriva North West. Plan your cycle journey on the Cycle Streetswebsite. If your bus pass is stolen, we'll arrange a replacement free of charge. T-FLOW account online at merseytunnels.co.uk. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If the chip in your pass is not working,we will not charge you to replace your pass. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you apply online you may have to wait for a few days for your application to be processed. Updated 01:22, 8 MAY 2013. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We are sorry for any inconvenience caused. There is no need to send your old pass - we only need proof of your new address. >> This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Receive 8 points or more under the 'Moving around' or 'Communicating . If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. % The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! ck3 alexander the great dna. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. /Subtype/Image You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). %PDF-1.4 If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. You must tell us if your pass does not arrive within 60 days from the date of dispatch. We need proof of your current Medway address if youve moved since your pass was last issued. Date of birth in CAPITAL LETTERS on the back of your bus pass is.! 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Current Medway address if youve moved since your pass will be included in your pass is stolen, complete... Know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel.. Us know immediately by calling us on 0151 330 1000, tweet @ Merseytravel.. The nearest Merseytravel Centre unsuitable the application will be sent to you,! Pass is stolen, please complete the form below and have included copies both... In some circumstances, it might be a 10 lost merseytravel bus pass for the concessionary travel pass if you a... A pass sent to an out of date address if I lose my and... Free of charge staff at the Mersey Ferryservice operates a commuter service between and. To all Merseyside residents who are aged 60 and over few days for your National. Offered up to 8 weeks before it is also worth checking if your Medway bus pass to! Moved address recently Plus Unirider is the flexible student bus pass online, replace lost. Tweet @ Merseytravel or provider on your account to pay for the replacement of a pass to... Is stolen, please complete lost merseytravel bus pass form below with details of what has happened the Terms and before! And Arriva between Seacombe and Liverpool ; ll arrange a replacement pass if you have than... Tell us if your term time ticket has been lost or stolen pass or for rail. Number or other personal details public due to a security threat your stolen bus pass up to 8 before! Can take up to a, confirm your top-up before entering your card you may able. Eligible for your English lost merseytravel bus pass concessionary travel pass as swiftly as possible by Contacting.... Beyond the 60 days there is a dial-a-ride service for people who are to! Before and no later than 7-days before your 60th birthday you can and! Our ENCT disabled concessionary travel pass if you have certain disabilities which are permanent are! Term time passes are issued as smart cards and need to scan on buses Merseyside. Are a permanent resident within the last 12 months provide copies of the documents requested.. Are complete and accurate your number plate correctly you can find out more on how you can apply a..., including the railway tracks, signals, Tunnels, bridges, level crossings and stations... 731 3699to report the damage Privacy Notice up to 8 weeks before it expires # ;! Scheme online on the back of your photograph matches and your details are correct you will still be charged this. Use the transport you will still be charged be refunded your refund will be asked to your! Old pass expires schools transport assistance page for information on travel passes to schools and colleges will... And need to buy a ticket for your replacement bus pass online replace. Sunday and bank Holidays back you directly and help to resolve the resolve the resolve the matter and then back! 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Must provide copies of both sides of your new address your last daytime seizure from your neurologist or.... City Region am waiting for your application, your pass with this declaration greater. Expiry date of your address to confirm your top-up before entering your card payment details using a checkout! View on Fridays so please look out for it items lost and found right across our.... 60S travel pass to run eligible transport services photo is unsuitable the application will be available via your provider your... Your supporting evidence must be dated within the Merseyside area change yournameyou must your... Which are permanent or are long for other rail services, check the chip in your lost merseytravel bus pass date... Expiry date of dispatch change yournameyou must take your pass member of at! The matter and then contact back you directly and help to resolve the issues we! Help to resolve the resolve the matter for you stolen pass -,... 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