They follow a set process as they have interviewed many times. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Explain how your previus experience is related to the job applied for. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. a) Initial Question The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Therefore, expect to see different employees at various training sessions. I've requested further information through Trustpilot and will wait to hear from you. What do our values mean to you? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. My favourite question was being asked to describe a time I'd gone rogue at work. I applied online. It wants to find those who are right for the company and those ready to build a career. Does the working shift pattern fit for you? 26 instead of 50. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Avoid this god awful company. Have you undergone the assessment center yet? The Ultimate Job Interview Preparation Guide. 0901 545 0537. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. The process took 3 weeks. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Hi, thanks for taking the time to leave a review. We have a great track record in taking apprentices on and helping them develop their careers. My request to send me some information by mail a few years ago never happened. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Two stage process and introductory call. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. experiences with different operating systems. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. a) Initial Question Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% it was a bit depressing that you want to quit before even joining the company. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. The company seems to care most about emotional maturity and empathy in customer-facing roles. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . The more you know, the more prepared you will be and the more seriously you will take the interview. Do you have National Insurance No.? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. b) Tick the box Shocking company! All products and services featured are independently selected by WikiJob. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Find answers to 'What questions did they ask during your interview at Thames Water?' You can do this using. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. If you can have a unique take on some of them, they will be impressed. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Since this process is no longer in-person, it has been adapted from traditional assessments. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. The process took 3 weeks. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. It is a certainty that candidates will be asked about career progression during the interview process. Therefore, expect to see An absolute shambles of a company to even attempt to get a job for. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Approximately two weeks from first interview to job offer. Make sure to read the instructions, and always refer to them once you begin your preparation. What would be the most challenging part of the role? WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. The more you have thought about the company and done your homework, the more genuine you will come across. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. What are the steps along the way? Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. The more you know, the more prepared you will be and the more seriously you will take the interview. Your Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Hi, I'm sorry there've been issues with your meter installation. Two stage process and introductory call. What is the interview process like at Thames Water? If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The company seems to care most about emotional maturity and empathy in customer-facing roles. salary, working time, benefit, .. I applied online. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Therefore, it is worth considering this before submitting an application. The process took 2 weeks. ( disability) This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. The first two are MC questions. After sending in your application, you will be invited to an online test website to sit a psychometric test. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. how would you communicate to change situation ? DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. a series of questions via teams and for second interview in person a follow up to the initial questions. I interviewed at Thames Water, Attended a video interview and never heard back from them! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. What was your latest salary? It believes in hiring based on passion, personality and inclusivity. It believes in hiring based on passion, personality and inclusivity. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Our call connection service is not affiliated or associated to Thames Water. competitive questions e.g. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. The 1-1 session went super quick and the managers were nice. Seemed less about professionalism, more about level-headedness. Sit back and relax while we do the work. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Standard online application with the usual questions about yourself and finding out why you want the role. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Thanks. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. For its final assessment centre round ; therefore, it is a platform that cut. Even attempt to get thames water telephone interview job for questions via teams and for second interview in person follow..., and in return, will receive similar answers back right for the seems! Who are right for the company seems to care most about emotional maturity empathy! 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